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See It Safely

See It Safely

We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark and Visit Britain’s ‘We’re Good To Go’ mark.

These marks certify that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.

We’ve been working really hard to ensure that your next visit to the Queen’s Theatre Barnstaple and The Landmark Ilfracombe is a safe and reassuring experience.

It is vital that all those attending the theatres play their part in making each visit safe and enjoyable. To do this we need your continued support and co-operation. We therefore respectfully ask you to consider everyone at all times whilst in the theatre.

We have put in place a number of procedures to ensure your comfort and peace of mind during your visit including:

  • temperature checking equipment at the entrance for customer use on entering
  • the auditorium is cleaned using sanitising fogging
  • hand sanitizing stations are positioned around the venue
  • QR track and trace check-in code is available on display
  • Air circulation will be active during your visit
  • Face masks are no longer mandatory indoors but we strongly suggest using these at all times whilst in the theatre
  • e-tickets in use, please have ready to view on your phone upon entering the auditorium.

We ask that you do not visit the theatre if;

  • You believe you have been infected with COVID-19.
  • You have experienced symptoms in the last 10 days.
  • You have been in close proximity to anyone who has experienced symptoms in the last 10 days.
  • You have been instructed to self-isolate.

If you have booked tickets and cannot attend but your performance is still taking place, we are happy to exchange your tickets for another performance or provide an account credit to use against a future visit.

If you have any queries regarding your tickets, please get in touch with the Box Office as soon as possible.

Conduct your own health assessment before coming to the venue, taking into account your own age, health conditions or vulnerabilities. If, in the days leading up to the show, you are considering cancelling your visit, please contact the Box Office as soon as possible so that we make your tickets available for purchase.

For answers to other FAQs, please refer to the See It Safely website here: https://officiallondontheatre.com/see-it-safely/

Frequently Asked Questions

How can I get to the theatre?

Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed.

How will my ticket work?

The majority of tickets will be e-ticket or print-at-home ticket. This will allow you to enter our venues more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team.

Will I need a face covering?

In line with government guidance with regards to face covering indoors, we strongly recommend that you continue to wear face coverings out of respect for fellow audience members and our companies when coming into our theatres and especially when moving around the theatre.

What should I bring?

Please keep your belongings to a minimum and with you at all times. This will assist with bag checks, and some venues may not be opening their cloakroom facilities.

What are the social distancing rules?

As of 19 July, theatre’s will be able to open at full capacity so you will be sitting next to other people.

Theatres will continue to ask you to maintain a safe social distance where possible when queuing to take your seats and moving around the theatre. You may need to pass someone to take your seat in a row – to mitigate risk we recommend wearing your face covering while moving around the theatre.

What else are we doing?

We will be offering enhanced cleaning and regularly disinfecting. Some routes may have changed in order to minimise your contact with others, so the helpful staff at the theatre will guide you.

Please use the hand sanitiser stations when you enter and exit the theatre.

Following the performance, Stage Door activities such as photographs with the performers or autograph signing may be restricted.

What happens if I feel ill and can’t use my ticket?

We will be ensuring that you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance. If someone in your party is confirmed as Covid positive or has symptoms, please contact your point of purchase as soon as possible.

Please do not attend the venue if you

  • believe you may be infected with COVID-19;
  • have experienced symptoms in the last 10 days;
  • have been in close proximity to anyone who has experienced symptoms in the last 10 days;
  • have been instructed to self-isolate.

Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.

What should I do if I become unwell after my theatre visit?

All venues are working with the government to ‘Track And Trace’. If you display COVID-19 symptoms, you will be required to inform your point of purchase.

If you would like further information about guidance and support during Coronavirus, please visit the government website here.

Contact us

To get in touch with us if you have any questions, please email and we’ll get back to you as soon as possible. Alternatively, call the Box Office to speak to one of the team.