AN UPDATE FROM YOUR LOCAL THEATRES

As we enter into a new national lockdown, Queen’s Theatre and The Landmark will remain closed until our area is placed into a tier that will allow us to open safely inline with government guidance.

A number of measures are already in place to make sure your visit is COVID secure, such as hand sanitising at all entrances, temperature checks on arrival, e-tickets, social distancing, staggered arrival times on your tickets and more. If you book a show you’ll receive a pre-show email with all the details before the performance.

We’ve been working really hard to ensure that your visit is a safe and reassuring experience. We’ve been approved by Visit Britain to display their industry standard mark to ensure that you feel safe during your visit. It’s a signal that our efforts have been recognised and that we’ve adapted our day to day operations to ensure we’re COVID compliant.

We look forward to welcoming you back to the theatre this year and can’t thank you enough for your continued support.

—————————-

Box Office opening times:

Online – Open.

In person – Closed.

Phone – Open. 12pm-2pm on Tues and Thurs only.

For enquiries about tickets and refunds, please email northdevon.tickets@selladoorvenues.com

—————————-

During these challenging times, the safety of our customers, teams and visiting companies remains our top priority and performances will continue to either be rescheduled or cancelled if they cannot be performed with socially distanced audiences.

We’re working with limited staffing and resources to reschedule performances, but please be assured that we are doing this as quickly as possible and your tickets/money are safe. If your show has been rescheduled or cancelled we’ll be in touch with you as soon as possible by email with further information. If your performance is rescheduled we will automatically transfer your tickets to the new date, however if this isn’t suitable we can refund you, or we can apply a credit on your account to use for a future performance.

You may also wish to consider donating your ticket money to the theatre, giving you access to 2020Club and 10% off all future shows and purchases for 12 months once the theatre has re-opened, please let us know by email if you’d like to do this.

If you have already emailed us with a request, we will respond to you as soon as we can.

The following shows have been affected and either rescheduled, cancelled or we are still in discussions with the producer.

The following shows have so far been rescheduled:

 

The Landmark, Ilfracombe

SHOW NAME  ORIGINAL DATE(S)  NEW DATE
Private Peaceful 20 Mar / 13 Nov 2020 05 Mar 2021
The Three Musketeers 04 Apr / 10 Oct 2020 01 May 2021
The Cavern Beatles 12 Apr / 21 Oct 2020 10 Apr 2021
Little Shop of Horrors 23-25 Apr / 15-17 Oct 2020 08-10 Jul 2021
Francis Rossi: I Talk Too Much 26 Apr 2020 / 06 May 2021 06 Aug 2021
The Roy Orbison Story 03 May / 06 Aug 2020 07 Aug 2021
Happy Days Are Here Again 11 May / 11 Aug 2020 05 May 2021
And Finally… Phil Collins 15 May 2020 15 May 2021
The Quo Experience 30 May 2020 05 Jun 2021
Neil Jones: Gingerland 02 Jul 2020 02 Apr 2021
Thank ABBA for the Music 03 Jul 2020 23 Jul 2021
Outside Edge 30 Jul-1 Aug / 10-12 Sep 2020 30-31 Jul 2021
Mercury 26 Aug 2020 28 Nov 2020
Navy Lark 04 Sep 2020 / 19 Mar 2021 11 Sep 2021
Bernie Marsden: Here I Go Again 08 Oct 2020 30 Sep 2021
Ultimate Bublé 06 Dec 2020 25 Jun 2021
Only Fools and Boycie: An Intimate Evening with John Challis 09 Apr 2021 27 Sep 2021

 

Queen’s Theatre, Barnstaple

SHOW NAME  ORIGINAL DATE(S)  NEW DATE
Rule The World 17 Mar / 22 Oct 2020 07 Apr 2021
Ed Byrne: If I’m Honest 20 Mar / 04 Sep 2020 / 30 Jun 2021 03 Feb 2022
Circus of Horrors 21 Mar 2020 / 15 Jan 2021 10 May 2021
Menopause the Musical 2 22 Mar 2020 13 Apr 2021
LDN Wrestling 02 Apr / 30 Jul 06 Apr 2021
Oh! What A Night 10 Apr / 24 Sep 2020 / 08 Jan 2021 27 Nov 2021
The Magic of Motown 22 Apr / 03 Dec 2020 19 Aug 2021
Arrival: The Hits of ABBA 24 Apr / 02 Oct 2020 / 20 Mar 2021 15 Aug 2021
Rhod Gilbert: The Book of John 26 Apr / 04 Oct 2020 / 17 Feb 2021 01 Aug 2021
Girls Just Wanna Have Fun 03 May / 22 Sep 2020 23 Oct 2021
Sensational 60’s Experience 07 May 2020 06 May 2021
Ian and Vincent: Act Two 12 May / 06 Aug 2020 / 09 Feb 2021 15 Jul 2021
An Audience with Mark Billingham 13 May / 16 Nov 2020 / 05 Feb 2021 05 May 2021
Jive Aces: Big Beat Revue 14 May / 18 Oct 2020 / 11 Feb 2021 15 May 2021
Footloose 18-23 May / 02-07 Nov 2020 27-31 Jul 2021
Lost In Music 06 Jun / 19 Nov 2020 / 20 Feb 2021 13 Nov 2021
That’ll Be The Day 14 Jun 2020 26 May 2021
History of Rock 28 Jun / 27 Nov 2020 27 May 2021
Giovanni Pernice: This Is Me 29 Jun 2020 22 Apr 2021
What’s Love Got To Do With It 02 Jul 2020 01 Jul 2021
The Dreamboys 03 Jul 2020 30 Sep 2021
Al Murray: Landlord of Hope & Glory 04 Jul 2020 23 May 2021
The World Famous Elvis Show 12 Jul 2020 02 Jul 2021
The Bon Jovi Experience 17 Jul 2020 13 Aug 2021
Rhythm of the Dance 19 Jul 2020 10 Jul 2021
Legend – The Music of Bob Marley 31 Jul / 16 Oct 2020 / 29 Jan 2021 28 Aug 2021
Someone Like You 01 Aug 2021 03 Jul 2021
Whitney – Queen of the Night 09 Sep 2020 19 May 2021
G4 Live 2020 10 Sep 2020 17 Oct 2021
Glenn Miller and Big Band Spectacular 11 Sep 2020 / 01 Apr 2021 28 Oct 2021
ELO Again 12 Sep 2020 23 Apr 2021
Sound of Springsteen 13 Sep 2020 14 Aug 2021
The Carpenters Story 18 Sep 2020 20 Aug 2021
Fastlove 19 Sep 2020 / 28 May 2021 21 Aug 2021
Sir Ranulph Fiennes: Living Dangerously 15 Oct 2020 29 Jun 2021
Jimmy Carr: Terribly Funny 17 Oct 2020 09 Apr 2021
Maximum Rhythm N’ Blues with The Manfreds 12 Nov 2020 20 Oct 2021
The Drifters 14 Nov 2020 08 Apr 2021
Psychic Sally: 10 Years and Counting… 18 Nov 2020 15 Apr 2021
Dreamboats and Petticoats 22 Nov 2020 11 Jun 2021
Jethro: The Count of Cornwall 26 Nov 2020 02 Apr 2021
Showaddywaddy 05 Dec 2020 29 May 2021
An Evening With Kevin and Joanne Clifton 05 Dec 2020 06 Feb 2021
Blake in Concert 04 Dec 2021 25 May 2021
Cinderella 11Dec-3 Jan 2020 10-31 Dec 2021
Solve-Along-A Murder She Wrote 17 Apr 2021 27 Jan 2022
Jason Manford: This Is Me 28 Feb 2021 04 Jul 2021

 


The following shows will not be rescheduled:

SHOW NAME
Proms Music Concert
Classical Concert: Martin Roscoe
Chicago
A Tribute to Ariana Grande & Jojo Siwa
Vienna Festival Ballet: Sleeping Beauty
Classical Concert: Roberto Ruisi
Buddy – The Musical
Seven Drunken Nights
Room on the Broom
Joseph and the Amazing Technicolor Dreamcoat
Young Voices Choir Festival
An Evening of Bach, Barber & Beethoven with WNO Orchestra
Sheila’s Island
Braunton Learning Cooperative Trusts Music Festival
Catch Us If You Can
Bournemouth Symphony Orchestra: Last Night of the BSO Proms
James Bond Concert Spectacular
Bournemouth Symphony Orchestra: Hall of Fame
Illegal Eagles
Robert Temple – The Hypnotist: RED RAW
Blackadder – Christmas Carol
Romeo & Juliet
LOL Comedy Club
Rapunzel
Dog’s Trust – Woofs of Wisdom Quiz Night
Dog’s Trust – Be Dog Smart Workshops
Celebration of the Arts – West Buckland
Brassed Off
Jeeves and Wooster in Perfect Nonsense
Royal Flush
Sweet Charity
The Beach Boys Tribute Show
Annie Jr.
The Little Mermaid Jr.
Murder Weapon
Ding Dong
Same Time Next Year
Peppa Pig’s Best Day Ever
David O’Doherty: Whoa Is Me
Burn The Floor (matinee only)
The Adventures of Dr Dolittle

 

If you do not see your show on this list, or you have not heard from us yet, we are still working as fast as possible with the constraints upon us and we will be in touch as soon as we can. Please keep following us on social media for more updates.

We send a heartfelt thank you to all our customers who have been incredibly patient and supportive during this challenging time. We need our audiences now more than ever. We are determined to lift the curtain as soon as it is safe to do so and bring exciting theatre productions back to North Devon.

In the meantime, stay safe and we’ll be back very soon.

The shows MUST go on!

 

Frequently Asked Questions

Where is my refund?

If we have notified you that a refund is due to be processed for your tickets this may take up to 10 days to appear in your account. Your refund will appear under the name ‘Selladoor’.

Has my show been rescheduled?

We’re working as quickly as possible to reschedule performances that have been affected. As soon as we have confirmation from the show’s producer we will be in touch with all bookers, via email initially, with the full options for your tickets. Some shows will not be possible to reschedule and you will then be notified of the cancellation.

Can I swap seats? Can I upgrade my seats?

Yes, we will be able to upgrade your seats as soon as all transfers have been completed, where there is availability. Please let us know you’re interested in upgrading when you accept to exchange your tickets.

Why haven’t I heard from you?

We’ve initially been contacting customers via email for all shows that have been affected. We know that some people won’t have received our emails for a number of reasons including high security settings on your account, emails being delivered to junk, filtered folders etc. Please bear with us as we work through all shows and make every possible effort to reach you.

Why haven’t I received a phone call or letter?

While the Box Office and Theatre is closed the team are working diligently from home without access to our phone lines or our usual postal services.

We’re able to identify customers that do not have an email address and as soon as we’re able to we will be in touch.

How can I book accessible seating?

We’re happy to assist in booking accessible seating that is best for your access needs. Just drop us an email with your requirements and we can advise best seating for you or reserve your tickets and someone will call you back to arrange payment at a later date.

How much credit do I have?

You are able to check how much credit you have by logging in to your account on our website. Click on the Credit Tab to view a summary of your available credit.

Do I need to keep my original tickets?

If your show has been rescheduled we will be issuing you tickets either by email or for collection from the Box Office once the theatre has re-opened.

How can I check which tickets I have booked?

Your tickets can be reviewed by logging in to our website and clicking on the Orders Tab. Here you will find a list of orders relating to performances you have booked with us.

If I purchase tickets for a show in the future that is cancelled or rescheduled will I be able to get a refund?

Our standard terms and conditions apply to all new purchases and rescheduled performances. In the case that a performance is cancelled or postponed by us you will be able to receive either an exchange, credit or refund. You may also wish to consider donating your tickets back to the theatre.