Coronavirus Update

During these challenging times, the safety of our customers, teams and visiting companies remains our top priority. Therefore we have taken the sad decision to remain closed until 26 November.

In order to ensure the sustainability of your venues, we will also be closing our offices until the beginning of July. This means there will be no support available during this time, for you, our valued customers. Please be assured that we will be back as soon as possible to answer any questions you may have.

If you have tickets to affected shows, or are awaiting a refund, please do not worry. Your tickets/money are safe and will be transferred or refunded as soon as we can.

If we have not yet received your preference via one of our emails for a performance that was cancelled or rescheduled, we may have automatically transferred or credited your tickets in order to keep them secure. You will still qualify for a refund should you prefer and this can be processed once we re-open. You can check your tickets or the value of your credit by logging in to your account on our website.

We politely request that you do not email or call us during this time as we will not be able to respond.

We continue to work closely with all producers to reschedule as many shows as possible and we will be in touch as soon as these are confirmed.

The following shows have so far been rescheduled:

The following shows will not be rescheduled:

If you do not see your show on this list, or you have not heard from us yet, we are still working on the best options for you and we will be in touch as soon as we have details. Please keep following us on social media.

We send a heartfelt thank you to all our customers who have been incredibly patient and supportive during this challenging time. We need our audiences now more than ever. We are determined to lift the curtain as soon as it is safe to do so and bring exciting theatre productions back to North Devon.

In the meantime, stay safe and we’ll be back very soon.

The shows MUST go on!

Frequently Asked Questions

Where is my refund?

If we have notified you that a refund is due to be processed for your tickets this may take up to 10 days to appear in your account. Your refund will appear under the name ‘Selladoor’.

Has my show been rescheduled?

We’re working as quickly as possible to reschedule performances that have been affected. As soon as we have confirmation from the show’s producer we will be in touch with all bookers, via email initially, with the full options for your tickets. Some shows will not be possible to reschedule and you will then be notified of the cancellation.

Can I swap seats? Can I upgrade my seats?

Yes, we will be able to upgrade your seats as soon as all transfers have been completed, where there is availability. Please let us know you’re interested in upgrading when you accept to exchange your tickets.

Why haven’t I heard from you?

We’ve initially been contacting customers via email for all shows that have been affected. We know that some people won’t have received our emails for a number of reasons including high security settings on your account, emails being delivered to junk, filtered folders etc. Please bear with us as we work through all shows and make every possible effort to reach you.

Why haven’t I received a phone call or letter?

While the Box Office and Theatre is closed the team are working diligently from home without access to our phone lines or our usual postal services.

We’re able to identify customers that do not have an email address and as soon as we’re able to we will be in touch.

How can I book accessible seating?

We’re happy to assist in booking accessible seating that is best for your access needs. Just drop us an email with your requirements and we can advise best seating for you or reserve your tickets and someone will call you back to arrange payment at a later date.

How much credit do I have?

You are able to check how much credit you have by logging in to your account on our website. Click on the Credit Tab to view a summary of your available credit.

Do I need to keep my original tickets?

If your show has been rescheduled we will be issuing you tickets either by email or for collection from the Box Office once the theatre has re-opened.

How can I check which tickets I have booked?

Your tickets can be reviewed by logging in to our website and clicking on the Orders Tab. Here you will find a list of orders relating to performances you have booked with us.

If I purchase tickets for a show in the future that is cancelled or rescheduled will I be able to get a refund?

Our standard terms and conditions apply to all new purchases and rescheduled performances. In the case that a performance is cancelled or postponed by us you will be able to receive either an exchange, credit or refund. You may also wish to consider donating your tickets back to the theatre.