AN UPDATE FROM YOUR LOCAL THEATRES
As we enter into a new national lockdown, Queen’s Theatre and The Landmark will remain closed until our area is placed into a tier that will allow us to open safely inline with government guidance.
A number of measures are already in place to make sure your visit is COVID secure, such as hand sanitising at all entrances, temperature checks on arrival, e-tickets, social distancing, staggered arrival times on your tickets and more. If you book a show you’ll receive a pre-show email with all the details before the performance.
We’ve been working really hard to ensure that your visit is a safe and reassuring experience. We’ve been approved by Visit Britain to display their industry standard mark to ensure that you feel safe during your visit. It’s a signal that our efforts have been recognised and that we’ve adapted our day to day operations to ensure we’re COVID compliant.
We look forward to welcoming you back to the theatre this year and can’t thank you enough for your continued support.
Box Office opening times:
Online – Open.
In person – Closed.
Phone – Open. 12pm-2pm on Tues and Thurs only.
For enquiries about tickets and refunds, please email firstname.lastname@example.org
During these challenging times, the safety of our customers, teams and visiting companies remains our top priority and performances will continue to either be rescheduled or cancelled if they cannot be performed with socially distanced audiences.
We’re working with limited staffing and resources to reschedule performances, but please be assured that we are doing this as quickly as possible and your tickets/money are safe. If your show has been rescheduled or cancelled we’ll be in touch with you as soon as possible by email with further information. If your performance is rescheduled we will automatically transfer your tickets to the new date, however if this isn’t suitable we can refund you, or we can apply a credit on your account to use for a future performance.
You may also wish to consider donating your ticket money to the theatre, giving you access to 2020Club and 10% off all future shows and purchases for 12 months once the theatre has re-opened, please let us know by email if you’d like to do this.
If you have already emailed us with a request, we will respond to you as soon as we can.
The following shows have been affected and either rescheduled, cancelled or we are still in discussions with the producer.
The following shows have so far been rescheduled:
The Landmark, Ilfracombe
|SHOW NAME||ORIGINAL DATE(S)||NEW DATE|
|Private Peaceful||20 Mar / 13 Nov 2020||05 Mar 2021|
|The Three Musketeers||04 Apr / 10 Oct 2020||01 May 2021|
|The Cavern Beatles||12 Apr / 21 Oct 2020||10 Apr 2021|
|Little Shop of Horrors||23-25 Apr / 15-17 Oct 2020||08-10 Jul 2021|
|Francis Rossi: I Talk Too Much||26 Apr 2020 / 06 May 2021||06 Aug 2021|
|The Roy Orbison Story||03 May / 06 Aug 2020||07 Aug 2021|
|Happy Days Are Here Again||11 May / 11 Aug 2020||05 May 2021|
|And Finally… Phil Collins||15 May 2020||15 May 2021|
|The Quo Experience||30 May 2020||05 Jun 2021|
|Neil Jones: Gingerland||02 Jul 2020||02 Apr 2021|
|Thank ABBA for the Music||03 Jul 2020||23 Jul 2021|
|Outside Edge||30 Jul-1 Aug / 10-12 Sep 2020||30-31 Jul 2021|
|Mercury||26 Aug 2020||28 Nov 2020|
|Navy Lark||04 Sep 2020 / 19 Mar 2021||11 Sep 2021|
|Bernie Marsden: Here I Go Again||08 Oct 2020||30 Sep 2021|
|Ultimate Bublé||06 Dec 2020||25 Jun 2021|
|Only Fools and Boycie: An Intimate Evening with John Challis||09 Apr 2021||27 Sep 2021|
Queen’s Theatre, Barnstaple
|SHOW NAME||ORIGINAL DATE(S)||NEW DATE|
|Rule The World||17 Mar / 22 Oct 2020||07 Apr 2021|
|Ed Byrne: If I’m Honest||20 Mar / 04 Sep 2020 / 30 Jun 2021||03 Feb 2022|
|Circus of Horrors||21 Mar 2020 / 15 Jan 2021||10 May 2021|
|Menopause the Musical 2||22 Mar 2020||13 Apr 2021|
|LDN Wrestling||02 Apr / 30 Jul||06 Apr 2021|
|Oh! What A Night||10 Apr / 24 Sep 2020 / 08 Jan 2021||27 Nov 2021|
|The Magic of Motown||22 Apr / 03 Dec 2020||19 Aug 2021|
|Arrival: The Hits of ABBA||24 Apr / 02 Oct 2020 / 20 Mar 2021||15 Aug 2021|
|Rhod Gilbert: The Book of John||26 Apr / 04 Oct 2020 / 17 Feb 2021||01 Aug 2021|
|Girls Just Wanna Have Fun||03 May / 22 Sep 2020||23 Oct 2021|
|Sensational 60’s Experience||07 May 2020||06 May 2021|
|Ian and Vincent: Act Two||12 May / 06 Aug 2020 / 09 Feb 2021||15 Jul 2021|
|An Audience with Mark Billingham||13 May / 16 Nov 2020 / 05 Feb 2021||05 May 2021|
|Jive Aces: Big Beat Revue||14 May / 18 Oct 2020 / 11 Feb 2021||15 May 2021|
|Footloose||18-23 May / 02-07 Nov 2020||27-31 Jul 2021|
|Lost In Music||06 Jun / 19 Nov 2020 / 20 Feb 2021||13 Nov 2021|
|That’ll Be The Day||14 Jun 2020||26 May 2021|
|History of Rock||28 Jun / 27 Nov 2020||27 May 2021|
|Giovanni Pernice: This Is Me||29 Jun 2020||22 Apr 2021|
|What’s Love Got To Do With It||02 Jul 2020||01 Jul 2021|
|The Dreamboys||03 Jul 2020||30 Sep 2021|
|Al Murray: Landlord of Hope & Glory||04 Jul 2020||23 May 2021|
|The World Famous Elvis Show||12 Jul 2020||02 Jul 2021|
|The Bon Jovi Experience||17 Jul 2020||13 Aug 2021|
|Rhythm of the Dance||19 Jul 2020||10 Jul 2021|
|Legend – The Music of Bob Marley||31 Jul / 16 Oct 2020 / 29 Jan 2021||28 Aug 2021|
|Someone Like You||01 Aug 2021||03 Jul 2021|
|Whitney – Queen of the Night||09 Sep 2020||19 May 2021|
|G4 Live 2020||10 Sep 2020||17 Oct 2021|
|Glenn Miller and Big Band Spectacular||11 Sep 2020 / 01 Apr 2021||28 Oct 2021|
|ELO Again||12 Sep 2020||23 Apr 2021|
|Sound of Springsteen||13 Sep 2020||14 Aug 2021|
|The Carpenters Story||18 Sep 2020||20 Aug 2021|
|Fastlove||19 Sep 2020 / 28 May 2021||21 Aug 2021|
|Sir Ranulph Fiennes: Living Dangerously||15 Oct 2020||29 Jun 2021|
|Jimmy Carr: Terribly Funny||17 Oct 2020||09 Apr 2021|
|Maximum Rhythm N’ Blues with The Manfreds||12 Nov 2020||20 Oct 2021|
|The Drifters||14 Nov 2020||08 Apr 2021|
|Psychic Sally: 10 Years and Counting…||18 Nov 2020||15 Apr 2021|
|Dreamboats and Petticoats||22 Nov 2020||11 Jun 2021|
|Jethro: The Count of Cornwall||26 Nov 2020||02 Apr 2021|
|Showaddywaddy||05 Dec 2020||29 May 2021|
|An Evening With Kevin and Joanne Clifton||05 Dec 2020||06 Feb 2021|
|Blake in Concert||04 Dec 2021||25 May 2021|
|Cinderella||11Dec-3 Jan 2020||10-31 Dec 2021|
|Solve-Along-A Murder She Wrote||17 Apr 2021||27 Jan 2022|
|Jason Manford: This Is Me||28 Feb 2021||04 Jul 2021|
The following shows will not be rescheduled:
|Proms Music Concert|
|Classical Concert: Martin Roscoe|
|A Tribute to Ariana Grande & Jojo Siwa|
|Vienna Festival Ballet: Sleeping Beauty|
|Classical Concert: Roberto Ruisi|
|Buddy – The Musical|
|Seven Drunken Nights|
|Room on the Broom|
|Joseph and the Amazing Technicolor Dreamcoat|
|Young Voices Choir Festival|
|An Evening of Bach, Barber & Beethoven with WNO Orchestra|
|Braunton Learning Cooperative Trusts Music Festival|
|Catch Us If You Can|
|Bournemouth Symphony Orchestra: Last Night of the BSO Proms|
|James Bond Concert Spectacular|
|Bournemouth Symphony Orchestra: Hall of Fame|
|Robert Temple – The Hypnotist: RED RAW|
|Blackadder – Christmas Carol|
|Romeo & Juliet|
|LOL Comedy Club|
|Dog’s Trust – Woofs of Wisdom Quiz Night|
|Dog’s Trust – Be Dog Smart Workshops|
|Celebration of the Arts – West Buckland|
|Jeeves and Wooster in Perfect Nonsense|
|The Beach Boys Tribute Show|
|The Little Mermaid Jr.|
|Same Time Next Year|
|Peppa Pig’s Best Day Ever|
|David O’Doherty: Whoa Is Me|
|Burn The Floor (matinee only)|
|The Adventures of Dr Dolittle|
If you do not see your show on this list, or you have not heard from us yet, we are still working as fast as possible with the constraints upon us and we will be in touch as soon as we can. Please keep following us on social media for more updates.
We send a heartfelt thank you to all our customers who have been incredibly patient and supportive during this challenging time. We need our audiences now more than ever. We are determined to lift the curtain as soon as it is safe to do so and bring exciting theatre productions back to North Devon.
In the meantime, stay safe and we’ll be back very soon.
The shows MUST go on!
Frequently Asked Questions
Where is my refund?
If we have notified you that a refund is due to be processed for your tickets this may take up to 10 days to appear in your account. Your refund will appear under the name ‘Selladoor’.
Has my show been rescheduled?
We’re working as quickly as possible to reschedule performances that have been affected. As soon as we have confirmation from the show’s producer we will be in touch with all bookers, via email initially, with the full options for your tickets. Some shows will not be possible to reschedule and you will then be notified of the cancellation.
Can I swap seats? Can I upgrade my seats?
Yes, we will be able to upgrade your seats as soon as all transfers have been completed, where there is availability. Please let us know you’re interested in upgrading when you accept to exchange your tickets.
Why haven’t I heard from you?
We’ve initially been contacting customers via email for all shows that have been affected. We know that some people won’t have received our emails for a number of reasons including high security settings on your account, emails being delivered to junk, filtered folders etc. Please bear with us as we work through all shows and make every possible effort to reach you.
Why haven’t I received a phone call or letter?
While the Box Office and Theatre is closed the team are working diligently from home without access to our phone lines or our usual postal services.
We’re able to identify customers that do not have an email address and as soon as we’re able to we will be in touch.
How can I book accessible seating?
We’re happy to assist in booking accessible seating that is best for your access needs. Just drop us an email with your requirements and we can advise best seating for you or reserve your tickets and someone will call you back to arrange payment at a later date.
How much credit do I have?
You are able to check how much credit you have by logging in to your account on our website. Click on the Credit Tab to view a summary of your available credit.
Do I need to keep my original tickets?
If your show has been rescheduled we will be issuing you tickets either by email or for collection from the Box Office once the theatre has re-opened.
How can I check which tickets I have booked?
Your tickets can be reviewed by logging in to our website and clicking on the Orders Tab. Here you will find a list of orders relating to performances you have booked with us.
If I purchase tickets for a show in the future that is cancelled or rescheduled will I be able to get a refund?
Our standard terms and conditions apply to all new purchases and rescheduled performances. In the case that a performance is cancelled or postponed by us you will be able to receive either an exchange, credit or refund. You may also wish to consider donating your tickets back to the theatre.