Coronavirus Update

As we enter into a new national lockdown, Queen’s Theatre and The Landmark will remain closed until our area is placed into a tier that will allow us to open safely inline with government guidance.

A number of measures are already in place to make sure your visit is COVID secure, such as hand sanitising at all entrances, temperature checks on arrival, e-tickets, social distancing, staggered arrival times on your tickets and more. If you book a show you’ll receive a pre-show email with all the details before the performance.

We’ve been working really hard to ensure that your visit is a safe and reassuring experience. We’ve been approved by Visit Britain to display their industry standard mark to ensure that you feel safe during your visit. It’s a signal that our efforts have been recognised and that we’ve adapted our day to day operations to ensure we’re COVID compliant.

We look forward to welcoming you back to the theatre this year and can’t thank you enough for your continued support.

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Box Office opening times:

Online – Open.

In person – Closed.

Phone – Open. 12pm-2pm on Tues and Thurs only.

For enquiries about tickets and refunds, please email northdevon.tickets@selladoorvenues.com

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During these challenging times, the safety of our customers, teams and visiting companies remains our top priority and performances will continue to either be rescheduled or cancelled if they cannot be performed with socially distanced audiences.

We’re working with limited staffing and resources to reschedule performances, but please be assured that we are doing this as quickly as possible and your tickets/money are safe. If your show has been rescheduled or cancelled we’ll be in touch with you as soon as possible by email with further information. If your performance is rescheduled we will automatically transfer your tickets to the new date, however if this isn’t suitable we can refund you, or we can apply a credit on your account to use for a future performance.

You may also wish to consider donating your ticket money to the theatre, giving you access to 2020Club and 10% off all future shows and purchases for 12 months once the theatre has re-opened, please let us know by email if you’d like to do this.

If you have already emailed us with a request, we will respond to you as soon as we can.

The following shows have been affected and either rescheduled, cancelled or we are still in discussions with the producer.

The following shows have so far been rescheduled:

The Landmark, Ilfracombe

Queen’s Theatre, Barnstaple

The following shows will not be rescheduled:

If you do not see your show on this list, or you have not heard from us yet, we are still working as fast as possible with the constraints upon us and we will be in touch as soon as we can. Please keep following us on social media for more updates.

We send a heartfelt thank you to all our customers who have been incredibly patient and supportive during this challenging time. We need our audiences now more than ever. We are determined to lift the curtain as soon as it is safe to do so and bring exciting theatre productions back to North Devon.

In the meantime, stay safe and we’ll be back very soon.

The shows MUST go on!

Frequently Asked Questions

Where is my refund?

If we have notified you that a refund is due to be processed for your tickets this may take up to 10 days to appear in your account. Your refund will appear under the name ‘Selladoor’.

Has my show been rescheduled?

We’re working as quickly as possible to reschedule performances that have been affected. As soon as we have confirmation from the show’s producer we will be in touch with all bookers, via email initially, with the full options for your tickets. Some shows will not be possible to reschedule and you will then be notified of the cancellation.

Can I swap seats? Can I upgrade my seats?

Yes, we will be able to upgrade your seats as soon as all transfers have been completed, where there is availability. Please let us know you’re interested in upgrading when you accept to exchange your tickets.

Why haven’t I heard from you?

We’ve initially been contacting customers via email for all shows that have been affected. We know that some people won’t have received our emails for a number of reasons including high security settings on your account, emails being delivered to junk, filtered folders etc. Please bear with us as we work through all shows and make every possible effort to reach you.

Why haven’t I received a phone call or letter?

While the Box Office and Theatre is closed the team are working diligently from home without access to our phone lines or our usual postal services.

We’re able to identify customers that do not have an email address and as soon as we’re able to we will be in touch.

How can I book accessible seating?

We’re happy to assist in booking accessible seating that is best for your access needs. Just drop us an email with your requirements and we can advise best seating for you or reserve your tickets and someone will call you back to arrange payment at a later date.

How much credit do I have?

You are able to check how much credit you have by logging in to your account on our website. Click on the Credit Tab to view a summary of your available credit.

Do I need to keep my original tickets?

If your show has been rescheduled we will be issuing you tickets either by email or for collection from the Box Office once the theatre has re-opened.

How can I check which tickets I have booked?

Your tickets can be reviewed by logging in to our website and clicking on the Orders Tab. Here you will find a list of orders relating to performances you have booked with us.

If I purchase tickets for a show in the future that is cancelled or rescheduled will I be able to get a refund?

Our standard terms and conditions apply to all new purchases and rescheduled performances. In the case that a performance is cancelled or postponed by us you will be able to receive either an exchange, credit or refund. You may also wish to consider donating your tickets back to the theatre.