Frequently Asked Questions
Where is my refund?
You will have received a reschedule notice for your performance with the option to request a refund by email for our team to process.
Refunds should reappear in your account almost instantly in most cases and will appear under the name ‘Selladoor’. In some cases where a card has expired or an account has closed we may request details to transfer your refund manually.
If you requested a refund but did not receive a confirmation email, please get in touch for us to investigate: firstname.lastname@example.org
Has my show been rescheduled?
We’re working as quickly as possible to reschedule performances that have been affected. As soon as we have confirmation from the show’s producer we will be in touch with all bookers, via email initially, with the full options for your tickets. Some shows will not be possible to reschedule and you will then be notified of the cancellation.
Can I swap seats? Can I upgrade my seats?
Yes, we will be able to upgrade your seats as soon as all transfers have been completed, where there is availability. Please let us know you’re interested in upgrading when you accept to exchange your tickets.
Why haven’t I heard from you?
We’ve initially been contacting customers via email for all shows that have been affected. We know that some people won’t have received our emails for a number of reasons including high security settings on your account, emails being delivered to junk, filtered folders etc. Please bear with us as we work through all shows and make every possible effort to reach you.
How can I book accessible seating?
We’re happy to assist in booking accessible seating that is best for your access needs. Just drop us an email with your requirements and we can advise best seating for you or reserve your tickets and someone will call you back to arrange payment at a later date.
How much credit do I have?
You are able to check how much credit you have by logging in to your account on our website. Click on the Credit Tab to view a summary of your available credit.
Do I need to keep my original tickets?
If your show has been rescheduled we will be issuing you tickets either by email or for collection from the Box Office once the theatre has re-opened.
How can I check which tickets I have booked?
Your tickets can be reviewed by logging in to our website and clicking on the Orders Tab. Here you will find a list of orders relating to performances you have booked with us.
If I purchase tickets for a show in the future that is cancelled or rescheduled will I be able to get a refund?
Our standard terms and conditions apply to all new purchases and rescheduled performances. In the case that a performance is cancelled or postponed by us you will be able to receive either an exchange, credit or refund. You may also wish to consider donating your tickets back to the theatre.
When is the Box Office open?
The Box Office phone lines are currently open 10-4pm on Monday to Saturday. Our number is 01271 316523.
The Box Office at the Queen’s is open for in-person service 10am-4pm Mon-Sat, and later on show nights. At The Landmark, the Box Office will open in-person 2 hours prior to show start time. Tickets for shows at The Landmark can be purchased from the Queen’s Theatre Box Office or online.